Terms of Service

1. Acceptance of Terms

By accessing or using Hone CRM (“Service”), operated by Hone CRM (“we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Service. We may update these Terms from time to time, and your continued use of the Service after any changes constitutes acceptance of the revised Terms.

2. Account Responsibilities

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

3. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:

• Use the Service for any unlawful or fraudulent purpose
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Interfere with or disrupt the integrity or performance of the Service
• Upload or transmit viruses, malware, or other harmful code
• Use the Service to send spam or unsolicited communications
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell or redistribute the Service without our written consent

4. Subscription and Billing

Hone CRM offers a five-tier subscription system: Free, Starter, Pro, Team, and Enterprise. Each tier provides different features and usage limits as described on our pricing page. The Free tier allows up to 5 deals at no cost.

Paid subscriptions are billed monthly in advance. You authorize us to charge the payment method on file for the applicable subscription fee. If payment fails, we may downgrade or suspend your account until payment is resolved.

You may upgrade, downgrade, or cancel your subscription at any time through your account settings. Downgrades and cancellations take effect at the end of the current billing period. Refunds are provided at our sole discretion.

5. Data Ownership

You retain full ownership of all data you upload, create, or store in the Service (“Your Data”). We do not claim any intellectual property rights over Your Data. You grant us a limited license to host, store, and process Your Data solely for the purpose of providing and improving the Service. You may export or delete Your Data at any time through the Service or by contacting our support team.

6. Service Availability

We use commercially reasonable efforts to make the Service available and reliable. However, the Service is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted, error-free, or secure access to the Service. We may perform scheduled maintenance, deploy updates, or experience outages that temporarily affect availability. We will make reasonable efforts to provide advance notice of planned downtime.

7. Termination

You may terminate your account at any time by canceling your subscription and deleting your account through the Service settings. We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or fail to pay applicable fees. Upon termination, your right to access the Service ceases immediately. We will retain Your Data for a reasonable period to allow you to export it, after which it will be permanently deleted in accordance with our data retention policies.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Hone CRM and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use the Service. Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

9. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a prominent notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Delaware.

11. Contact

If you have any questions about these Terms, please contact us at support@honecrm.com.