Privacy Policy
Effective date: March 11, 2026
1. Introduction
Hone CRM (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and disclose information when you use our customer relationship management platform (“Service”) at honecrm.com.
2. Information We Collect
We collect the following types of information:
Account Information
When you create an account, we collect your email address, name, and authentication credentials. If you subscribe to a paid plan, we collect billing information through our payment processor.
CRM Data
You may store information about your contacts, deals, companies, and business relationships within the Service. This data is provided and controlled entirely by you.
Usage Analytics
We collect usage data such as pages visited, features used, session duration, and device information to help us understand how the Service is used and to improve it.
Cookies and Similar Technologies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze Service usage. You can manage cookie preferences through your browser settings.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Process transactions and manage your subscription
- Improve, personalize, and expand the Service
- Communicate with you about updates, security alerts, and support
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
We do not sell your personal information to third parties. We do not use your CRM data to train machine learning models or for advertising purposes.
4. Data Storage and Security
Your data is stored on Amazon Web Services (AWS) infrastructure in the United States. We employ industry-standard security measures including encryption at rest and in transit (TLS 1.2+), access controls, and regular security reviews. While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Services
We use the following third-party services to operate the Service:
- Stripe — Payment processing for subscriptions. Stripe collects and processes payment information under its own privacy policy.
- AWS Cognito — Authentication and user identity management.
- Analytics providers — We use analytics tools to understand Service usage and improve the user experience.
- Sentry — Error monitoring and performance tracking to maintain Service reliability.
These third-party services have their own privacy policies governing their use of your information.
6. Data Retention
We retain your account information and CRM data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal information and CRM data within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as resolving disputes or enforcing our agreements).
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access — Request a copy of the personal information we hold about you
- Export — Export your CRM data in a portable format through the Service
- Correction — Request correction of inaccurate personal information
- Deletion — Request deletion of your personal information and account
- Restriction — Request that we restrict processing of your information
- Objection — Object to our processing of your information in certain circumstances
To exercise any of these rights, please contact us at privacy@honecrm.com. We will respond to your request within 30 days.
8. California Privacy Rights (CCPA)
If you are a California resident, you have the right to know what personal information we collect, request deletion of your personal information, and opt out of the sale of your personal information. We do not sell personal information. To make a request, contact us at privacy@honecrm.com.
9. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), we process your personal information based on the following legal bases: performance of a contract (providing the Service), legitimate interests (improving the Service and communicating with you), and your consent (where applicable). You have the rights described in Section 7 above, as well as the right to lodge a complaint with your local data protection authority.
10. Children's Privacy
The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at privacy@honecrm.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice within the Service at least 30 days before the changes take effect. We encourage you to review this page periodically. Your continued use of the Service after the effective date of a revised Privacy Policy constitutes your acceptance of the changes.
12. Contact
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@honecrm.com.